Legal Terms

FlowSign Terms of Service

These Terms of Service govern your access to and use of FlowSign's websites, apps, APIs, and other services.

Effective Date: May 7, 2026 | Last Updated: May 7, 2026

These Terms of Service ("Terms") apply to Your access to and use of the websites, mobile applications, application-programming interfaces (APIs), and other services (collectively, the "Services") provided by GO FLOWSIGN LLC, a Delaware limited liability company located at 420 Carroll Street, FL 2 Suite 220, Brooklyn, NY 11215 ("FlowSign," "We," "Us," or "Our"), which operates the website flowsign.com and the FlowSign electronic-signature platform.

PLEASE READ THESE TERMS CAREFULLY, INCLUDING THE MANDATORY ARBITRATION PROVISION IN SECTION 19, WHICH REQUIRES THAT DISPUTES BE RESOLVED BY FINAL AND BINDING ARBITRATION ON AN INDIVIDUAL BASIS, NOT A CLASS-WIDE OR CONSOLIDATED BASIS. IF YOU DO NOT WISH TO BE SUBJECT TO ARBITRATION, YOU MAY OPT OUT OF THE ARBITRATION PROVISION BY FOLLOWING THE INSTRUCTIONS PROVIDED IN SECTION 19.

BY ACCESSING OR USING OUR SERVICES, YOU AGREE TO BE BOUND BY THESE TERMS AND ALL TERMS INCORPORATED BY REFERENCE. IF YOU DO NOT AGREE TO THESE TERMS IN THEIR ENTIRETY, DO NOT USE OUR SERVICES.

If You have any questions about these Terms or Our Services, please contact Us at [email protected]. We use tracking technologies to collect information about users of Our Services and that information will be used by Us to, among other things, analyze and track data, determine the popularity of certain content, and better understand users' online activity. For information about how We collect, use, share, and otherwise process information about You, please see Our Privacy Policy.

Consent to Electronic Records and Signatures

By accessing or using the Services, You consent to: (a) receive communications from Us in electronic form (whether by email, in-app notice, or other electronic means); (b) the use of electronic records to evidence Our agreement with You; and (c) the use of electronic signatures (including the signatures You and Your counterparties create using the Services) to execute documents. You represent that You have the hardware and software necessary to access and retain electronic records (a current web browser, an active email account, internet access, and the ability to view and save PDF files). You may withdraw this consent at any time by emailing [email protected], but doing so will likely terminate Your ability to use the Services. To request a paper copy of any electronic record, contact Us at the address above; a reasonable fee may apply.

1. Eligibility

You must be at least 18 years of age to use Our Services. If You use Our Services on behalf of another person or entity, (a) all references to "You" throughout these Terms will include that person or entity, (b) You represent that You are authorized to accept these Terms on that person's or entity's behalf, and (c) in the event You or the person or entity violates these Terms, the person or entity agrees to be responsible to Us.

2. User Accounts and Account Security

You may need to register for an account to use some of the Services. Until You register for an account, Your access to the Services will be limited to what is available to the general public. When registering for an account, You must provide true, accurate, current, and complete information about yourself as requested during the account-creation process. Accounts registered by "bots" or other automated methods are not permitted.

You also must maintain the security of Your account and promptly notify Us if You discover or suspect that someone has accessed Your account without Your authorization. You are responsible for any and all activities that occur in connection with Your account, and any activities associated with Your account credentials will be presumed to have been authorized by You. We reserve the right to reclaim usernames, including on behalf of businesses or individuals that hold legal claim, including trademark rights, in those usernames.

3. Your Responsibilities

(a) You will:

  • be responsible for Your compliance with these Terms;
  • be responsible for providing accurate information;
  • be responsible for the accuracy, quality, and legality of any data or information submitted by or for You to Us that You or We import or enter into Our servers or other systems in conjunction with the Services ("Your Data") and the means by which You acquired Your Data, as well as the accurate entry or import of Your Data into Our servers;
  • be responsible for providing all required notices and obtaining all necessary consents for Us to process Your Data on Our systems or through Our Services and to share or disclose that information with Authorized Users or Invited Users;
  • be responsible, when You initiate an electronic-signature workflow, for ensuring that each signer or recipient (i) is the person You intend to bind, (ii) has consented to electronic signature and the receipt of electronic records, (iii) has the legal capacity to enter into the document, and (iv) has been provided with such information and disclosures as may be required by applicable law (including, in consumer transactions, the consumer-disclosure requirements of the ESIGN Act and analogous state and foreign laws);
  • use commercially reasonable efforts to prevent unauthorized access to or use of the Services, and notify Us promptly of any such unauthorized access or use;
  • notify Us promptly in the unlikely event that You gain access to the data or proprietary or confidential information of any other user ("Unauthorized Data") for any reason, and delete or dispose of such Unauthorized Data; and
  • use the Services only in accordance with these Terms and applicable laws and government regulations.

(b) You will not:

  • make any Services available to, or use any Services for the benefit of, anyone other than You, unless expressly stated otherwise in these Terms;
  • sell, resell, license, sublicense, distribute, make available, rent, or lease any of the Services, or include any Services in a service bureau or outsourcing offering;
  • use the Services to store or transmit infringing, libelous, or otherwise unlawful or tortious material, or to store or transmit material in violation of third-party privacy rights;
  • use the Services to store or transmit code, files, scripts, agents, or programs intended to do harm, including viruses, worms, time bombs, and Trojan horses;
  • modify or interfere with or disrupt the integrity or performance of any of the Services or third-party data contained therein;
  • attempt to gain unauthorized access to any of the Services or its related systems or networks;
  • permit direct or indirect access to or use of any of the Services in a way that circumvents a usage limit, or use the Services to access or use any of Our intellectual property except as may be permitted under these Terms;
  • retain, copy, disclose, disseminate, or otherwise use Unauthorized Data in any manner;
  • copy any of the Services or any part, feature, function, or user interface thereof;
  • copy content except content provided by You or Your users, as permitted in these Terms;
  • frame or mirror any part of any of the Services, other than framing on Your own intranets or otherwise for Your own internal business purposes or as may be permitted in these Terms;
  • access the Services in order to build a competitive product or service or to benchmark with another product or service, or for purposes of monitoring availability, performance, or functionality of the Services, or for any other benchmarking or competitive purposes;
  • decompile or reverse engineer any of the Services (to the extent such restriction is permitted by law);
  • use the Services to access, use, create, sell, transmit, or store Protected Health Information as defined under the Health Insurance Portability and Accountability Act of 1996 ("HIPAA") unless You have entered into a written Business Associate Agreement with Us, and even then only in compliance with HIPAA and other applicable law, including state data-privacy and security and medical-record laws;
  • use the Services to execute or transmit any document or signature that the law of the relevant jurisdiction excludes from electronic execution (including, but not limited to, wills, codicils, and testamentary trusts; powers of attorney where prohibited; certain real-estate instruments where prohibited; court orders, official court documents, and notices of legal action where electronic filing is not permitted; certain notarial acts; or family-law matters such as adoption, divorce, or other matters of family law where prohibited), unless You have independently confirmed that electronic execution is permitted; or
  • use the Services in violation of any applicable U.S. or non-U.S. economic-sanctions, anti-money-laundering, export-control, anti-bribery, or anti-corruption law.

(c) We may revoke Your access to and use of the Services if We determine in Our sole discretion that You exceed the authorized use or We believe Your access to or use of the Services is unauthorized.

(d) You understand that the Services may involve unencrypted transmissions over various networks and changes to conform and adapt to the technical requirements of connecting networks or devices, and that email and other electronic-delivery channels are not secure.

(e) Enforcement of this Section is solely at Our discretion, and failure to enforce this Section in some instances does not constitute a waiver of Our right to enforce it in other instances. This Section does not create any private right of action on the part of any third party or any reasonable expectation that the Services will not contain any content that is prohibited by such rules.

(f) Parental control protections (such as computer hardware, software, or filtering services) may be commercially available to assist You in limiting access to material that is harmful to minors. Information identifying current providers of such protections should be available at https://en.wikipedia.org/wiki/Comparison_of_content-control_software_and_providers (last checked on May 7, 2026).

4. Our Responsibilities

We will: (a) make the applicable Services available to You pursuant to these Terms; (b) provide platforms permitting You to upload Your Data to Our servers and to send, route, sign, and store electronic documents; (c) provide applicable standard support for such Services to You at no charge, and/or optional or upgraded support if available and purchased; and (d) maintain commercially reasonable administrative, technical, and physical safeguards designed to protect the confidentiality, integrity, and availability of Your Data, as more fully described in Our Privacy Policy and any applicable Data Processing Addendum.

5. Fees

From time to time, We may charge fees for using the Services. You will only be charged fees if You subscribe to the Services on a fee-paying basis as indicated on and as agreed to by You on Your order form or through the in-Service checkout flow. We reserve the right, in Our sole discretion, to charge You fees or change fees charged for any Services, which may be effective upon notice to You and Your written agreement to such fees.

(a) Subscription Term and Renewal.

Paid plans are sold on a monthly or annual basis. Unless cancelled before the end of the then-current term, Your subscription will automatically renew for additional periods equal to the then-current term at the rate then in effect. You may cancel renewal at any time through Your account settings; cancellation will take effect at the end of the then-current term.

(b) Free Plans and Trials.

We may make a free plan or free trial available. We may modify or discontinue any free plan or trial, change usage limits (such as the number of free signatures), or convert it into a paid plan, at any time and with or without notice. We make no representation that any free plan will remain available indefinitely.

(c) Payment; Taxes.

All fees are stated in U.S. dollars unless otherwise specified, are non-refundable except as expressly required by these Terms or applicable law, and are exclusive of all taxes. You are responsible for all applicable sales, use, value-added, and similar taxes (other than taxes on Our net income).

(d) Failure to Pay.

If We do not receive payment when due, We may suspend or terminate Your access to paid features and assess interest at the lesser of 1.5% per month or the maximum rate permitted by law.

6. Implementation, Integration, and Other Services

During the term of these Terms, We will provide to You, if You so request, assistance in relation to implementation, configuration, integration, data migration, template setup, and similar services (together, "Implementation Services"). With respect to Implementation Services, the scope of work and pricing will be agreed upon in writing and signed by both parties, with all applicable terms and conditions of these Terms to apply to such Implementation Services.

We do not, as part of the Services or Implementation Services, provide legal, tax, accounting, or other professional advice. Any document templates, sample clauses, or content suggestions made available by Us are illustrative only and are not a substitute for the advice of a qualified professional.

7. Disclaimer

FlowSign is not a law firm and does not provide legal advice. The Services and any content made available by Us (including blog articles, knowledge-base entries, sample templates, and AI-generated suggestions) are for general informational purposes only and are not a substitute for the advice of a licensed attorney. We do not review documents You upload, send, or sign for legal accuracy or sufficiency, draw legal conclusions, or apply the law to the facts of any specific transaction.

You are solely responsible for determining whether electronic signatures are legally appropriate for Your transaction; for ensuring that any document You execute or send for execution complies with applicable law and is suitable for Your intended use; and for retaining executed documents as required by law. The Services include features that use generative artificial intelligence and large language models (including those provided by third parties such as OpenAI). AI-generated content may be inaccurate, incomplete, or out of date and is subject to the terms of the applicable third-party providers. You should not rely on AI-generated content without independent review and, where appropriate, the advice of a qualified professional. Please also see Our separate Disclaimer page.

8. Confidentiality

(a) Definition of Confidential Information.

"Confidential Information" means all information disclosed by one party ("Disclosing Party") to the other party ("Receiving Party"), whether orally or in writing, that is designated as confidential or that reasonably should be understood to be confidential given the nature of the information and the circumstances of disclosure. Your Confidential Information includes Your Data provided by You; Our Confidential Information includes the Services We provide to You and all other content; and Confidential Information of each party includes the pricing information relating to Your use of Services and all other information relating to Your use of Our Services. Confidential Information does not include any information that is or becomes generally known to the public without breach of any obligation owed to the Disclosing Party; was known to the Receiving Party prior to its disclosure by the Disclosing Party; is fragmented, redacted, or aggregated, so as not to be personally-identifiable; is received from a third party without breach of any obligation; or was independently developed by the Receiving Party.

(b) Standard of Care.

The Receiving Party will use the same degree of care that it uses to protect the confidentiality of its own Confidential Information of like kind (but not less than reasonable care) and will limit access to Confidential Information of the Disclosing Party to those of the Receiving Party's and its affiliates' employees and contractors who need that access for purposes consistent with these Terms and who have agreed to protections not materially less protective than those set forth in these Terms.

(c) Compelled Disclosure.

The Receiving Party may disclose Confidential Information of the Disclosing Party to the extent compelled by law or requested by a governmental authority, provided the Receiving Party gives the Disclosing Party prior notice of the disclosure (to the extent legally permitted) and reasonable assistance, at the Disclosing Party's cost, if the Disclosing Party wishes to contest the disclosure. Notwithstanding the foregoing, We may disclose information We have about You (including Your identity) (i) in connection with any investigation or complaint regarding Your use of the Services, (ii) for fraud-protection purposes, (iii) to bring legal actions to enforce Our rights, or (iv) pursuant to a civil subpoena.

9. Ownership; Limited License

The Services, including the text, graphics, images, photographs, videos, illustrations, and other content contained therein, are owned by FlowSign or Our licensors and are protected under both United States and foreign laws. Except as explicitly stated in these Terms, all rights in and to the Services are reserved by Us or Our licensors. Subject to Your compliance with these Terms, You are hereby granted a limited, nonexclusive, nontransferable, non-sublicensable, revocable license to access and use Our Services for the limited purposes for which We offer them.

As between You and Us, You retain all right, title, and interest in and to Your Data. You grant Us a non-exclusive, worldwide, royalty-free, sublicensable license to host, copy, transmit, display, store, route, render, and otherwise process Your Data solely as necessary to (i) provide and operate the Services for You and Your authorized users and counterparties, (ii) prevent or address service, security, fraud, or technical issues, (iii) comply with applicable law or a binding order of a governmental body, and (iv) enforce these Terms. We will not use the contents of Your Data, including the contents of any document You upload or send for signature, to train or improve any third-party generative-AI model or any general-purpose machine-learning model, except: (1) to the limited extent necessary to operate AI features that You have affirmatively chosen to use within Your account, and only on a session basis with no persistent training; or (2) to the extent We use aggregated, anonymized data that cannot reasonably be re-identified, for analytics, benchmarking, security, and product-improvement purposes.

10. Trademarks

FlowSign and Our logos, Our product or service names, Our slogans, and the look and feel of the Services are trademarks of FlowSign and may not be copied, imitated, or used, in whole or in part, without Our prior written permission. All other trademarks, registered trademarks, product names, and company names or logos mentioned on the Services are the property of their respective owners. Reference to any products, services, processes, or other information by trade name, trademark, manufacturer, supplier, or otherwise does not constitute or imply endorsement, sponsorship, or recommendation by Us.

11. Feedback

You expressly grant to Us, Our affiliates, and Our and their respective contractors the worldwide, perpetual, irrevocable, fully paid-up, royalty-free right and license to use and incorporate into Our and/or Our affiliates' services, including the Services, any suggestion, enhancement request, recommendation, correction, or other feedback provided by You or Your authorized users relating to the operation of Our or Our affiliates' services.

12. Third-Party Content and Links

We may provide information about third-party products, services, activities, or events, or We may allow third parties to make their content and information available on or through the Services (collectively, "Third-Party Content"). Your dealings or correspondence with third parties and Your use of or interaction with any Third-Party Content are solely between You and the third party. FlowSign does not control or endorse, and makes no representations or warranties regarding, any Third-Party Content, and Your access to and use of such Third-Party Content is at Your own risk. This includes Third-Party Content provided through any FlowSign integration, marketplace, or app gallery (for example, with cloud-storage providers, CRMs, or productivity suites).

In addition, our website or Services may contain (or you may be sent through our website) links to other websites or content belonging to or originating from third parties or links to websites and features in banners or other advertising. We do not investigate, monitor, or check for accuracy, adequacy, validity, reliability, availability, or completeness any such third-party links. WE DO NOT WARRANT, ENDORSE, GUARANTEE, OR ASSUME RESPONSIBILITY FOR THE ACCURACY OR RELIABILITY OF ANY INFORMATION OFFERED BY THIRD-PARTY WEBSITES LINKED TO THIS WEBSITE OR SERVICES. WE WILL NOT BE A PARTY TO OR IN ANY WAY BE RESPONSIBLE FOR MONITORING ANY TRANSACTION BETWEEN YOU AND THIRD-PARTY PROVIDERS OF PRODUCTS OR SERVICES.

13. Disclaimers

YOUR USE OF THE SERVICES IS AT YOUR SOLE RISK. EXCEPT AS OTHERWISE PROVIDED IN A WRITING BY US, OUR SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW.

IN ADDITION, FLOWSIGN DOES NOT REPRESENT OR WARRANT THAT THE SERVICES ARE ACCURATE, COMPLETE, RELIABLE, CURRENT, OR ERROR-FREE. WHILE FLOWSIGN ATTEMPTS TO MAKE YOUR USE OF OUR SERVICES SAFE, WE CANNOT AND DO NOT REPRESENT OR WARRANT THAT OUR SERVICES OR SERVERS ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. YOU ASSUME THE ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE OF THE SERVICES.

EACH PARTY DISCLAIMS ALL LIABILITY AND INDEMNIFICATION OBLIGATIONS FOR ANY HARM OR DAMAGES CAUSED BY ANY THIRD-PARTY HOSTING PROVIDERS.

WE DO NOT GUARANTEE THE LEGAL VALIDITY, ENFORCEABILITY, OR ADMISSIBILITY OF ANY DOCUMENT EXECUTED USING THE SERVICES IN ANY PARTICULAR JURISDICTION OR FOR ANY PARTICULAR TRANSACTION. CHECKING THAT A SPECIFIC ELECTRONIC SIGNATURE COMPLIES WITH APPLICABLE LAW IS YOUR RESPONSIBILITY.

14. Indemnification

To the fullest extent permitted by applicable law, You will indemnify, defend, and hold harmless FlowSign and Our subsidiaries and affiliates, and each of Our respective officers, directors, agents, partners, and employees (individually and collectively, the "FlowSign Parties") from and against any losses, liabilities, claims, demands, expenses, costs, or proceedings (including reasonable attorneys', accountants', investigators', and experts' fees and expenses) made or brought against the FlowSign Parties or incurred by the FlowSign Parties in connection with the defense or investigation of any claim (each a "Claim Against Us") arising out of or related to (a) Your access to or use of the Services; (b) Your Data; (c) Your Feedback; (d) Your violation of these Terms; (e) Your violation, misappropriation, or infringement of any rights of another (including intellectual-property rights or privacy rights); (f) Your conduct in connection with the Services; (g) any subpoenas, summons, requests, or other legal actions We may become subject to related to or requesting Your Data; or (h) illegal activity, intentional misconduct, gross negligence, or breach of any agreement, representation, or warranty in these Terms or in any applicable Business Associate Agreement.

Without limiting the above, if We receive any subpoenas, summons, requests, or other legal actions related to or requesting Your Data, We may, but are not required to, transfer responsibility for responding to such matters to You, which You agree to address promptly and at Your sole cost and expense.

15. Limitation of Liability

(a)

NOTWITHSTANDING ANYTHING TO THE CONTRARY IN THESE TERMS, IN NO EVENT SHALL THE AGGREGATE LIABILITY OF FLOWSIGN AND THE OTHER FLOWSIGN PARTIES FOR ANY CLAIM ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES, REGARDLESS OF THE FORM OF THE ACTION, EXCEED THE GREATER OF $100 OR THE TOTAL AMOUNT PAID BY YOU AND YOUR AFFILIATES HEREUNDER FOR THE SERVICES GIVING RISE TO THE LIABILITY IN THE TWELVE (12) MONTHS PRECEDING THE FIRST INCIDENT OUT OF WHICH THE LIABILITY AROSE.

(b)

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL FLOWSIGN AND THE OTHER FLOWSIGN PARTIES BE LIABLE TO YOU UNDER ANY THEORY OF LIABILITY—WHETHER BASED IN CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, WARRANTY, OR OTHERWISE—FOR ANY LOST PROFITS, REVENUES, GOODWILL, OR INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES.

(c)

THE LIMITATIONS SET FORTH IN THIS SECTION 15 WILL NOT LIMIT OR EXCLUDE LIABILITY FOR THE GROSS NEGLIGENCE, FRAUD, OR INTENTIONAL MISCONDUCT OF FLOWSIGN OR FOR ANY OTHER MATTERS IN WHICH LIABILITY CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.

16. Term and Termination

(a) Termination.

You may terminate these Terms for any or no reason by cancelling Your account through Your account settings. We may terminate these Terms or provision of any Services or any part of any Services for any or no reason upon providing notice to You. No refund will be provided in connection with any termination of paid Services unless required by law or these Terms.

(b) Your Data Portability and Deletion.

You may access and copy Your Data at any time during the term of these Terms. Upon the expiration or termination of these Terms, You will have an opportunity to access and copy Your Data for a period of thirty (30) days from the effective date of such expiration or termination ("Grace Period"). After the Grace Period, We shall have no obligation to provide access to any materials, data, or content provided by You or Your authorized users, and You should expect that the same will be permanently lost and irretrievable. Notwithstanding the foregoing, FlowSign retains data and information for as long as it deems reasonably necessary to provide its goods and services, to support its business operations or purposes, and/or to meet legal or contractual obligations, including the retention of executed documents and audit trails as set forth in Our Privacy Policy.

(c) Surviving Provisions.

The sections titled "Confidentiality," "Ownership; Limited License," "Disclaimers," "Indemnification," "Limitation of Liability," "Term and Termination," "Dispute Resolution; Binding Arbitration," "Governing Law and Venue," "Amendments," "Severability," "Marketing Communications," "Customer Identification and Logo Use," and "Miscellaneous" will survive any termination or expiration of these Terms.

17. Release

To the fullest extent permitted by applicable law, You release FlowSign and the other FlowSign Parties from responsibility, liability, claims, demands, and/or damages (actual and consequential) of every kind and nature, known and unknown (including claims of negligence), arising out of or related to disputes between users and the acts or omissions of third parties. If You are a consumer who resides in California, You hereby waive Your rights under California Civil Code § 1542, which provides: "A general release does not extend to claims which the creditor does not know or suspect to exist in his or her favor at the time of executing the release, which if known by him or her must have materially affected his or her settlement with the debtor."

18. Transfer and Processing of Data

Although Our Services are offered to users worldwide, Our infrastructure, employees, and most of Our service providers are located in the United States. In order for Us to provide the Services, You agree that We may process and store information about You in the United States and in other countries, where You may not have the same rights and protections as You do under local law. Where We transfer personal information from the European Economic Area, the United Kingdom, or Switzerland to a country that has not been deemed adequate, We rely on the European Commission's Standard Contractual Clauses, the UK International Data Transfer Addendum, and equivalent Swiss safeguards as described in Our Privacy Policy.

19. Dispute Resolution; Binding Arbitration

Please read the following section carefully because it requires You to arbitrate certain disputes and claims with FlowSign and limits the manner in which You can seek relief from Us, unless You opt out of arbitration by following the instructions set forth below. No class or representative actions or arbitrations are allowed under this arbitration provision. In addition, arbitration precludes You from suing in court or having a jury trial.

(a) Arbitration of Disputes.

Except for disputes in which You or FlowSign seeks injunctive or other equitable relief for alleged infringement or misappropriation of intellectual property, You and FlowSign waive Your rights to a jury trial and to have any dispute arising out of or related to these Terms or the Services, including claims related to privacy and data security (collectively, "Disputes"), resolved in court. Instead, for any Dispute that You have against FlowSign, You agree to first contact FlowSign and attempt to resolve the claim informally by sending a written notice of Your claim ("Notice") to FlowSign by email at [email protected]. The notice must (a) include Your name, residence address, email address, and telephone number; (b) describe the nature and basis of the Dispute; and (c) set forth the specific relief sought. If You and FlowSign cannot reach an agreement to resolve the Dispute within thirty (30) days after such Notice is received, then either party may submit the Dispute to binding arbitration in New York, New York. The arbitration shall be administered by JAMS in accordance with the JAMS Streamlined Arbitration Rules and Procedures ("JAMS Rules"), and the arbitrator shall be selected in accordance with the JAMS Rules. The arbitrator shall award to the prevailing party, if any, reasonable costs and fees associated with the arbitration. Judgment on the arbitration award may be entered in any court having jurisdiction.

(b)

You and FlowSign agree that these Terms affect interstate commerce and that the enforceability of this Section 19 will be substantively and procedurally governed by the Federal Arbitration Act, 9 U.S.C. § 1, et seq. (the "FAA"), to the maximum extent permitted by applicable law. The arbitrator may conduct only an individual arbitration and may not consolidate more than one individual's claims or preside over any class or representative proceeding.

(c)

You have the right to opt out of binding arbitration within thirty (30) days of the date You first accepted the terms of this Section 19 by emailing [email protected]. The opt-out notice must include Your full name and address and clearly indicate Your intent to opt out of binding arbitration. By opting out of binding arbitration, You are agreeing to resolve Disputes in accordance with Section 20.

(d) CLASS ACTION WAIVER.

YOU AND FLOWSIGN AGREE THAT ANY DISPUTE ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES IS PERSONAL TO YOU AND FLOWSIGN AND THAT ANY DISPUTE WILL BE RESOLVED SOLELY THROUGH INDIVIDUAL ACTION, AND WILL NOT BE BROUGHT AS A CLASS ACTION, CLASS ARBITRATION, OR ANY OTHER TYPE OF REPRESENTATIVE PROCEEDING.

(e) Manner of Giving Notice.

Notices to Us must be sent to GO FLOWSIGN LLC, Attn: Legal, 420 Carroll Street, FL 2 Suite 220, Brooklyn, NY 11215. Notices to You may be sent to the address reflected in Our records.

20. Governing Law and Venue

Any dispute arising from these Terms and Your use of the Services will be governed by and construed and enforced in accordance with the laws of the State of New York, except to the extent preempted by U.S. federal law, without regard to conflict-of-law rules or principles. Any dispute between the parties that is not subject to arbitration or cannot be heard in small claims court will be resolved in the state or federal courts of New York and the United States, respectively, sitting in New York, New York.

21. Services

We reserve the right to modify Our Services or to suspend or stop providing all or portions of Our Services at any time. You also have the right to stop using Our Services at any time. If We discontinue providing all or a portion of the Services, We will, where reasonably possible, give You advance notice and a chance to access and move Your content and Your Data to another service. We are not responsible for any loss or harm related to Your inability to access or use Our Services.

22. Amendments

We may change, modify, add, or remove portions of these Terms from time to time, and the revised Terms will supersede prior versions. Unless We say otherwise, revisions will be effective upon the date indicated at the beginning of these Terms. You will be responsible to check the Terms for any revisions. Your continued access to or use of the Services constitutes Your acceptance of any revisions. If You do not agree to the revisions, You should stop using the Services.

23. Miscellaneous

(a) Export Compliance.

The Services and any other technology We make available may be subject to export laws and regulations of the United States and other jurisdictions. Each party represents that it is not named on any U.S. government denied-party list. You shall not permit Authorized Users to access or use any of the Services in a U.S. embargoed country (currently Cuba, Iran, North Korea, Syria, the Crimea, Donetsk, and Luhansk regions of Ukraine, and any other region or country subject to comprehensive U.S. sanctions) or in violation of any U.S. export law or regulation.

(b) Entire Agreement.

These Terms constitute the entire agreement between You and Us regarding Your use of FlowSign Services and supersede all prior and contemporaneous agreements, proposals, or representations concerning its subject matter.

(c) Assignment.

Neither party may assign any of its rights or obligations under these Terms, whether by operation of law or otherwise, without the other party's prior written consent (not to be unreasonably withheld); provided, either party may assign these Terms in their entirety, without the other party's consent, to its affiliate or in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of its assets.

(d) Relationship of the Parties.

The parties are independent contractors. These Terms do not create a partnership, franchise, joint venture, agency, fiduciary, or employment relationship between the parties.

(e) Third-Party Beneficiaries.

Except as otherwise provided herein, these Terms are intended solely for the benefit of the parties.

(f) Waiver.

The failure of FlowSign to exercise or enforce any right or provision of these Terms will not operate as a waiver of such right or provision.

(g) Severability.

If any provision or part of a provision of these Terms is unlawful, void, or unenforceable, that provision or part of the provision is deemed severable from these Terms and does not affect the validity and enforceability of any remaining provisions.

(h) Consent to Electronic Communications.

You agree that communications and transactions between Us may be conducted electronically and that any documents that are required to be delivered in writing can be delivered to You electronically.

(i) Interpretation.

Section titles in these Terms are for convenience only and have no legal or contractual effect. Use of the word "including" will be interpreted to mean "including without limitation."

(j) Use and Disclosure.

You instruct Us to use and disclose Your Data as necessary to provide the Services, including detecting, preventing, and investigating security incidents, fraud, spam, or unlawful use; responding to technical problems or queries; protecting Ourselves, Our other customers, and the public; responding to an emergency; or complying with applicable law, legal process, or government request.

(k) California Notice.

Under California Civil Code Section 1789.3, California consumers may contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 N. Market Blvd., Suite N-112, Sacramento, California 95834, or by telephone at 1 (800) 952-5210.

(l) Electronic Messaging.

You agree that Your use of any SMS, email, or similar messaging capabilities ("Electronic Messaging Capabilities") provided through Our Services will be for the purpose of communicating with individuals with whom You have established a prior relationship and who have provided express consent to be contacted, and that You have provided a mechanism to permit opting out at any time. You will not use the SMS messaging capabilities of Our Services for marketing purposes. Your use of any Electronic Messaging Capabilities will be done in compliance with the Telephone Consumer Protection Act, CTIA's Messaging Principles and Best Practices, FCC regulations, and any other applicable laws and regulations.

24. DMCA Notice and Takedown

We respect the intellectual-property rights of others and expect users of the Services to do the same. In accordance with the U.S. Digital Millennium Copyright Act, 17 U.S.C. § 512, We have designated an agent to receive notifications of claimed infringement: GO FLOWSIGN LLC, Attn: DMCA Agent, 420 Carroll Street, FL 2 Suite 220, Brooklyn, NY 11215; email: [email protected]. A notification must include the elements required by 17 U.S.C. § 512(c)(3). We will respond to properly submitted notifications and may, in appropriate circumstances and in Our discretion, terminate the accounts of repeat infringers.

25. Beta and Pre-Release Features

From time to time, We may make features designated as "Beta," "Preview," "Early Access," or similar ("Beta Features") available to You. Beta Features are provided "as is" and without any warranty or service-level commitment. We may modify or discontinue Beta Features at any time without notice. Your use of a Beta Feature is voluntary, and You should not use a Beta Feature for production-critical workflows.

26. APIs and Developer Tools

If We make APIs, software development kits, or developer tools ("Developer Tools") available, Your use of them is subject to these Terms and any additional API documentation or developer terms We post. We may impose rate limits, usage caps, and authentication requirements, and We may modify, deprecate, or discontinue any Developer Tool with reasonable notice. You are responsible for the conduct of any application or integration You build using the Developer Tools, including all data the application processes through the Services.

27. Service Levels and Support (Paid Plans Only)

For paid subscription plans, We will use commercially reasonable efforts to make the Services available and to provide support consistent with the level associated with Your plan. Any specific service-level commitments are set forth in the applicable order form, plan description, or service-level agreement; in the absence of such a written commitment, no specific uptime or response-time guarantee applies.

28. Referral Program

Any "Refer & Earn" or other referral, affiliate, or rewards program offered by FlowSign is subject to the program-specific terms posted in connection with the program. We reserve the right to modify or terminate any such program, or to disqualify participants for fraud or abuse, at any time.

29. Refund Policy

Except as expressly stated in these Terms or as required by applicable law, all fees are non-refundable. We do not offer refunds or credits for partial subscription periods, downgrades, or unused features. If You are entitled to a refund under applicable consumer-protection law, We will provide it as required.

30. Signers, Recipients, and Other Invited Users

Any individual who accesses the Services for the purpose of viewing, signing, declining, completing, downloading, or otherwise interacting with a document or workflow created by another user (each, an "Invited User") is a user of the Services and agrees to these Terms by accessing or interacting with the Services. Invited Users who do not register a FlowSign account are bound by the introduction to these Terms and Sections 1, 3, 7, 8, 11, 13, 14, 15, 17, 18, 19, 20, 23, 31, and 32, and are not granted any other rights to the Services. By providing an Invited User's contact details to Us, the originating user represents and warrants that the originating user has the legal right to provide those details to FlowSign and to authorize FlowSign to use them as described in these Terms and the Privacy Policy.

31. Marketing Communications

(a) Consent to Receive Marketing.

By using the Services — including by registering an account, signing or declining a document, or otherwise interacting with the Services as an Invited User — You consent to receive marketing and promotional communications from FlowSign and its Affiliates, including communications about new products, services, features, offers, events, surveys, partner offerings, and similar topics, by email and, where You have provided a phone number, by SMS. This consent survives termination of these Terms and closure of Your account until You opt out as set forth below.

(b) Affiliates.

"Affiliate" means any entity that, directly or indirectly, controls, is controlled by, or is under common control with FlowSign, where "control" means ownership of more than 50% of the voting equity or the power to direct the management and policies of the entity. We may share Your contact details with Our Affiliates so that they may send You marketing communications about their own products and services on the same opt-out basis described in subsection (c).

(c) Opt-Out.

You may opt out of marketing communications at any time by using the unsubscribe link in any marketing email, replying STOP to any marketing SMS, or emailing [email protected]. We will maintain a single suppression list that is honored by FlowSign and Our Affiliates. Transactional and service-related communications (including billing notices, security alerts, signature-request notifications, and notices required by law or these Terms) are not subject to the opt-out and will continue regardless of Your marketing preferences.

(d) EEA, UK, and Other Consent-Based Jurisdictions.

Where applicable law (including the EU GDPR, UK GDPR, and the EU ePrivacy framework) requires explicit prior consent before sending marketing, We will rely on consent provided through Our signup or signing flow, and You may withdraw that consent using the methods in subsection (c). Withdrawal does not affect the lawfulness of marketing sent before the withdrawal.

32. Customer Identification and Logo Use

(a) License.

You grant FlowSign a non-exclusive, non-transferable (except in connection with a permitted assignment of these Terms), royalty-free, worldwide license to use Your name, logo, trademarks, and service marks (collectively, "Customer Marks") solely to identify You as a customer or user of the Services. The license is granted for the term of these Terms and continues thereafter on the same terms until You revoke it as set forth below. Permitted uses include: (i) the FlowSign website, including a "customers" or "trusted by" page; (ii) sales and marketing materials, presentations, and pitch decks; and (iii) customer lists shared with prospective customers, investors, analysts, and partners.

(b) Compliance with Brand Guidelines.

FlowSign will use commercially reasonable efforts to comply with any written brand guidelines that You provide to [email protected]. The license is otherwise subject to FlowSign's reasonable trademark-usage practices.

(c) Opt-Out and Revocation.

You may revoke or restrict the license at any time by emailing [email protected]. Within five (5) business days after receipt of Your notice, FlowSign will (i) cease new uses of the Customer Marks, (ii) remove the Customer Marks from the FlowSign website and from then-current sales and marketing materials maintained by FlowSign, and (iii) make commercially reasonable efforts to remove the Customer Marks from third-party-controlled materials (such as analyst reports or co-marketing assets) where FlowSign retains the right to do so. FlowSign is not required to recall, destroy, or alter materials already printed, distributed, or published prior to the effective date of Your notice.

(d) Reservation of Rights.

Except for the limited license expressly granted in this Section, all right, title, and interest in and to the Customer Marks remain with You. FlowSign acknowledges that the Customer Marks are valuable assets of Yours and that all goodwill arising from FlowSign's use of the Customer Marks inures solely to Your benefit.